TERMS & CONDITIONS
• All prices are in NZ dollars and include GST.
• Website orders can be shipped to a NZ address only.
CREDIT CARD SECURITY
Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.
Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
You will need to permit us to place data files (“cookies”) on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.
DELIVERY & RETURNS
• Orders placed on a Friday will be dispatched on the next Monday, due to the weekend.
• All non-deliveries must be notified to River-T Estate within 72 hours of dispatch from River-T Estate.
REFUND & DISPUTES RESOLUTION
At River-T Estate our goal is to provide you superior service and quality wines. If for any reason you are not satisfied with your purchase from us, please contact us as soon as possible.
If you need to return an item due to a quality issue or damage during shipment, we need to be contacted by email or telephone within 48 hours of receipt of the product. Please provide Karen with such details as product description, date received, package tracking number and the nature of the quality issue or damage. We will be glad to replace or exchange the item, or refund your money. If necessary, we will arrange the return shipping at no cost to you.
Returns for any other reason will need to be returned at the expense of the customer. No refunds will be issued for shipping cost of these returned items. Items not returned in original condition or partial return may not qualify for a full refund.
PLEASE RETURN THE MERCHANDISE TO THE FOLLOWING ADDRESS:
5292a Kurow-Duntroon Rd,
R D 6 K, Oamaru 9494
If an item is returned as a result of an incorrect address provided by you, we can reship the product to the correct address at an additional cost to you.
Please contact Karen for any delivery issues: [email protected] or 021 1908875